Delivery & Integration Services
VPIsystems’ Delivery & Integration Services bring industry best practices and an efficient methodology to help you realize the business benefit of your investment in our solutions. VPIsystems’ Professional Services teams provide a range of services including consulting services, business and systems analysis, implementation and customization, and ongoing system enhancements and upgrades.
Full implementation support
VPIsystems uses a business use case driven methodology to prioritize implementation based on your requirements and data. Our Delivery & Integration Services are tailored to fit your business needs while leveraging best practices from our customer base.
Reduce analysis support costs
By engaging our consulting services, your company can decrease the overall costs of supporting its analysis and planning by outsourcing specific functions or tasks. VPIsystems’ experienced consultants will help deliver your requirements on time, on budget, and at the highest level of quality.
Training
VPIsystems brings the experience of analysis and planning projects at the world’s largest service providers to our training programs. We are committed to teaching and enabling you to use our solutions to address the needs of analyzing, planning and operating the resources required to run your networks. Our trainers deliver hands-on courses, customized to your needs, which apply best practices to demonstrate our products and solutions.
Our standard product training programs target the range of user needs:
- Business analysts and planners who need to know how to make best use of the solution options to match anticipated network changes against business objectives
- Application development staff who will update the solution based on business needs
- Testing staff who need to ensure that implementations meet business requirements
- Applications support staff who manage and maintain the solution in the production environments
In addition to our standard training, VPIsystems works with you to provide customized solution training on your specific use cases using your data to ensure that your business objectives are met.
Support
Support is a fundamental part of our solution delivery. Our support group is an experienced set of product experts that become part of your solution team. The extent of our support packages is tailored to our clients’ requirements such as:
- Hours of support – Ranging from basic office hours (Standard work week, 9 a.m. – 5 p.m.) to 24×365 coverage (24 hours a day, 365 days of the year)
- Presence – Options include offsite (from VPIsystems’ premises), dedicated resources onsite (at the customer premises), offsite with regularly scheduled or on-demand onsite options
- Domain extent – The support domain can span anything from responsibility for the entire solution including third party tools and applications through to solution specific configurations and even product software only
With support teams around the globe, VPIsystems provides around the clock coverage to our customers worldwide.